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Outages: "We're having trouble communicating with the Peek servers" for 5 hours....

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    I set up my new Peek earlier today. It worked great to begin with, but around 7 pm EDT I lost the capacity to send or receive e-mail. I reset the Peek and tried to re-set it up, but it has given me the consistent error "Oops, we're having trouble communicating with the Peek Servers."

    Is there an outage, or do I have some other problem? (SW version 1.04.)
    • CommentAuthorbigjmart
    • CommentTimeMay 6th 2009
     
    i am having trouble receiving... I can send but not get to my unit... i feel the anger
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      CommentAuthortmel
    • CommentTimeMay 7th 2009
     
    @demiurgent - This error is mostly caused by coverage/sim provisioning issues.

    Please give us a call at 1-877-677-7335 (PEEK), and we'll find out!
    • CommentAuthorlscott3
    • CommentTimeOct 18th 2009
     
    @tmel - I am having this problem after the pronto upgrade. I have tried the upgrade twice and still no dice. Any suggestions?
    • CommentAuthorgabe
    • CommentTimeOct 18th 2009
     
    lscott3 - where did you get your Pronto upgrade from? You should be using http://drop.io/CTP10918

    Thanks and give that updater a whirl.
    • CommentAuthorlscott3
    • CommentTimeOct 19th 2009
     
    Yep that is the one I used. I did one and it worked fine, but when I do mine for some reason it doesn't want to act right. I will try again and report with the results. Thanks!
    • CommentAuthordgoins1
    • CommentTimeOct 21st 2009
     
    @tmel that is lscott3's imei you received any luck
    • CommentAuthordgoins1
    • CommentTimeOct 27th 2009
     
    @gabe I have a issue with my peek and customer care couldn't resolve it can u help?

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