(forgive me if this has been addressed already) I have a native (purchased as, not upgraded to) Peek Pronto V. 1.09.15. When I shut down and restart the device, my sound, vibrate, and volume settings revert to the default settings. Unfortunately, because I work in a poor coverage area, I have to shut down and restart the device several times a day to avoid battery drain, making the process of getting back to my desired settings rather tedious. Any suggestions ?

Thanks for the prompt reply. I'll give it a shot when I can get a signal (none now) and let you know what happens.

OK, went outside, hung by my heels from the balcony and got a signal. I followed the instructions. On restart, it was still set to battery hog but no vibrate or sound :-(

Thanks, leofdibenedetto. I'm hoping to avoid going through that process (I have a cable, a brain and patience, not so much, lol) but that's a good lead and I may well have to try that.

Tom: Will I need a reliable Peek signal when I call ? If so, I'll have to call after 7 this evening or sometime tomorrow (let me know if there's an especially good time).

I have noticed this problem with one of our peek Pronto's, once you power it off it loses the settings(volume, vibrate, ringer type).

Not sure if the other one is doing it.

No.

Same issue for me. Reset => getpeek; Then set volume and type, power cycled, settings lost.

Note: Lock setting also lost on power cycles.

On the other hand, my theme setting (tangerine) was maintained -- not only through the power cycle, but through the reset.

C

Per the "Random power off since Pronto upgrade" thread - Tom just posted a request that those Peeksters whose settings are not saved afer shutdown, please re-flash your units. There appears to be a random bug that hits the upgrade process, leading to the observed anomaly.

Should we have to buy a cable cause of this?

We just got them Tuesday and we have to pay for them to go back?

As an observer of Peek's corporate behavior over the last few months, I'm pretty sure Peek will do the right thing and do a "defective item return".. meaning you would not need to pay shipping. As fodder650 says.. .you should call Peek Cust Care and describe the situation (including the fact that your Peek is new and you don't have a cable).

Or if you'd like, you can wait for Tom to run by these boards and opine.. or chat with him at the thinkpeek.com chat site after he's back from lunch (in about 20 minutes or so).

@xrussx- Scratch waiting until Monday.

Just got it confirmed, that a reflash IS required to fix this issue. Please call us at 1-877-677-7335 (PEEK) to schedule your reflash with our NY office, or get a cable. :-)

Im loosing settings after reboot too with a peek pronto that i received on friday. I dont have a cable so im probably going to have to call care tomorrow when they open.

Hi Krauser,

Please do call care when you get a moment and they will be more than happy to discuss the available options. It sounds like your problems fall into Tom's debugging hit list.

As Tom has already mentioned, Peek is monitoring these issues closely. The lost settings problems and device stability are relatively infrequent but also really annoying! We know it's affecting customers we love. and for that, we apologize.

We are testing and retesting our upgrading tool to find out where the problem lies. We are pretty sure that most of the existing problems are as a result of flashes that have problems writing the config files. The end-user isn't at fault, but as with many firmware updates, it can be a risky proposition. We're working on this to make it more stable and reliable for more users every day.

We have also investigated the Peeks that have troubles with Daylight Savings Time causing "off-by-one-hour" problems. Usually, setting Manual Time Zone can fix this. However, combining this solution with the "lost settings" problem... and we get one frustrating Peek and frustrated Peekster. Please call our Care agents if this is your situation.

While we do actively monitor the boards, our Care hotline is the best way to get one-on-one service and the ball rolling with a plan to get everyone fixed up (since we need to get some important info from you for our record keeping). All of Peek, including Tom, Gabe, Dave, and Dan want to get the best Peek experience out there!

That's correct.