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Tech Support: Network time not correct.

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  1.  
    • CommentAuthor8
    • CommentTimeApr 6th 2009
     
    I've searched the boards and found similar issues, but mine doesn't correct.

    I'm using the most recent public firmware.

    If I have my time setting to network, my peek displays the correct time, but emails show up as being from an hour earlier than when they were actually sent.

    When I go in and set my time manually it lists my time as "mountain". I'm in Seattle. If I set the time manually to pacific, all my emails look like they are from 2 hours earlier than when they were actually sent.

    If I switch back to network, the time on the Peek jumps forward an hour, until I turn it off and on again. Then the display is correct, but my emails are back to being listed one hour earlier and my network time is set back to mountain.

    All of my time stamps are correct in when I access my emails online.

    Any clues?
    • CommentAuthorkevin
    • CommentTimeApr 6th 2009
     
    Hey there,

    Try setting your time setting to network, then power-cycle. That should make your emails all 1 hour off.

    Then, go check your time zone in your email provider and make sure it matches whatever time zone you are currently in. My guess is that it is an hour off... somehow. That should correct it for newer emails (I hope!) If it isn't an hour off, try moving it +1 or -1 and see if any combination of time-zone + network time gets you the correct timestamps.

    Let us know how it goes!
    • CommentAuthor8
    • CommentTimeApr 6th 2009
     
    So I set the time manually and power cycled.

    Then set it to network and power cycled.

    Emails I received before I did this are still one hour early.

    Emails I received after are correct.

    When I check my timezone, it says mountain again.

    I don't care what it says, as long as things are timed correctly.

    Maybe T-mobile has a weird way of dealing with DST out here? My pay as you go phone was a bit wonky for a day after the change. I had to pull the battery to get it correct.
    • CommentAuthor8
    • CommentTimeApr 6th 2009
     
    So after sending a few test mails to and from different accounts and thinking everything was ok, incoming emails are again displaying as arrived an hour before they actually do. Every time I check the time setting it adjusts itself back to mountain time based on the network signal.
    • CommentAuthor8
    • CommentTimeApr 6th 2009
     
    My email provider (gmail) is both set correctly and displays correctly. It's just my peek that displays an incorrect time.
    • CommentAuthorkevin
    • CommentTimeApr 6th 2009
     
    Hi 8,

    That definitely sounds like a strange case of Daylight Savings time. The next thing that I might try after this is to manually change your time zone to the opposite direction: Central Time Zone, I believe, is the direction you want to go.

    Give it a shot and keep us updated.
    • CommentAuthor8
    • CommentTimeApr 6th 2009
     
    Don't you folks sleep?
    •  
      CommentAuthortmel
    • CommentTimeApr 7th 2009
     
    Peek never sleeps!
    • CommentAuthor8
    • CommentTimeApr 7th 2009
     
    So last night I set it to central time and all my received email is correct, but all my sent mail is 3 hours behind.

    This morning I turned it on and I can't send or receive anything. I've pulled the battery, power cycled, ect. and I can't even reset my peek. I get an error that says "Can't connect to peek services, please call xxx-xxx-xxxx.

    All with full signal.
    •  
      CommentAuthortmel
    • CommentTimeApr 7th 2009
     
    @8 - Believe we are having a small issue at this time, Peek Geeks are currently investigating!
    • CommentAuthor8
    • CommentTimeApr 7th 2009
     
    I have to say no matter what is going on, you folks have the best customer service I've ever seen.

    The simple fact that you let us know when something's up is incredible.
    • CommentAuthormorlockhq
    • CommentTimeApr 7th 2009
     
    @8 I concur. Pretty impressive how open you guys are.
    • CommentAuthorpambudgie
    • CommentTimeApr 7th 2009
     
    Peek's openness is also a matter of self-preservation, LOL. IE, if they didn't tell US an outage was in progress, a lot of us would be telling THEM via these boards. A bit of a message-eruption occurred when that happened.. I think around January of this year.

    That's also why the feedback@getpeek.com info in the upper left of these boards was added. Because the old outage I'm thinking of, started on a late Friday and kept going through most of Saturday... when Peek Cust Care is officially closed. We didn't have a way of expressing our concerns except via these boards - and gosh, did we express them!
    • CommentAuthor8
    • CommentTimeApr 7th 2009
     
    Just to update, it appears that my timestamp issue is somehow related to who is sending me the email.

    Only messages from particular people exibit the issue.
    • CommentAuthor8
    • CommentTimeApr 9th 2009
     
    Definitely getting weirder. Every time I think I figure out a rhyme or reason, something breaks it.

    I now have examples of two messages, sent from the same person on the same day to the same address where one shows the correct time and the other shows one hour earlier.

    Are you going to be around in chat tonight Kevin?
    • CommentAuthorkevin
    • CommentTimeApr 10th 2009
     
    Hi 8;

    I'm still working through the stuff you sent me. I'm 99% convinced it is DST messing with you...
    If you want to send me the new examples that you have, I'd be happy to look at those, too.
    • CommentAuthor8
    • CommentTimeApr 10th 2009
     
    Hi Kevin,
    I'll send them to you when I get a chance. If there's going to be any noticable difference in the headers, this pair should show it. I made no changes to my peek or to my email accounts between the two messages, and one is correct and one is not.
  18.  
    I have a brand new Peek Pronto from Amazon that I got in today. Once I set it up, the time and date were not correct. The software version was 1.09.15. I went into Peek Manager and Date and Time was set to Manual. I set it to network but that did not fix the problem. I turned the Peek off and on again and the setting reverted back to manual. Time and date were still incorrect.
    Every time is rebooted the Peek the setting would revert back to Manual.
    On a lark, I downloaded the software from Peek's website and installed version 1.09.15.
    That fixed the problem. Maybe there is a bug in the 1.09.15 that is shipping from Amazon.
    Anyone else have the problem?
    •  
      CommentAuthortmel
    • CommentTimeApr 13th 2009
     
    Most likely just the cell towers in your area where being funky.

    Generally a quick power cycle will make your Peek reconnect to the network and get the correct date/time.
    • CommentAuthor8
    • CommentTimeApr 13th 2009
     
    So far with the new pronto firmware everything's been correct.
    • CommentAuthor8
    • CommentTimeApr 13th 2009
     
    Scratch that, still randomly off by one hour. So weird.
    •  
      CommentAuthortmel
    • CommentTimeApr 13th 2009
     
    @8 - Is the date/time off by an hour on your Peek? Or is that the time stamps of your email?
    • CommentAuthor8
    • CommentTimeApr 13th 2009 edited
     
    It's the time stamps of the emails.

    Unfortunately when upgrading to pronto I reset my peek and now don't have my previously mentioned example of 2 emails from the same sender to the same account, one correct and one incorrect. I couldn't find a difference in the full header myself.

    I'll keep my eye on it.
  24.  
    You're not the only one. My Pronto has the same problem, network time always wrong, settings in the Peek Manger disappear after a power off/on cycle. Tried the solutions offered in this thread but same problems exist. Not sure if the Pronto is ready for prime time. Hope these issues are fixed soon.
    • CommentAuthorpambudgie
    • CommentTimeApr 14th 2009
     
    Peek Manager settings disappearing after a power off/on cycle? That's different than my experience. My settings stay unless I do a reset.

    If I'm understanding you correctly, it's definitely not the norm. I'd recommend heading over to the chat room at thinkpeek.com, or calling Peek's Customer Care to further resolve the issue.
  26.  
    Peek's Customer Service decided to do an exchange no-charge.
    • CommentAuthorpambudgie
    • CommentTimeApr 15th 2009
     
    Peek does tend to do right by its customers - more often, imho, than many other companies. Thanks for closing the loop on this thread, pcoopersmith!

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