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Outages: Peek not *sending*?

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    • CommentAuthorkukkurovaca
    • CommentTimeJan 1st 2009 edited
     
    I'm accustomed to the Peek sometimes needing a bit of coaxing to download email, but for the last couple of hours, it's been going through the motions of sending messages (and putting messages in the sent folder), but the messages don't appear to be going anywhere. Tried both gmail and yahoo accounts.

    Anyone else experiencing this?

    Called Peek, but got a message saying to call back between 9AM and 9PM Eastern standard time (It's 3:53PM Pacific now). Perhaps they've adopted holiday hours, which would be understandable... : )
  2.  
    I am having the same problems. I can recieve mail but cant seem to send it. I also called peek but got the same message. I have tried several accounts and even tried sending a text message to my own phone and cant seem to get that either. maybe because its new years and they are closed????
    •  
      CommentAuthortmel
    • CommentTimeJan 1st 2009 edited
     
    Hey guys - We left at about 4pm MST today. Regular hours will start up again tomorrow. However, most of our calls today were actually about this issue...Don't really know what's going on with it yet, but I had the same thing happen on my Peek too!

    No known fix for the issue atm, but it's most likely something on the server-side...rest assured, your Peek's hardware/software is functioning properly.
  4.  
    Thanks for your response, Tom.

    Has a notification gone out to users? Given that messages show up in the sent folder on the Peek, and there's no interruption in received mail, there may be people who are blithely emailing away and thinking their messages are being received.
  5.  
    Yeah, this happened to me today, and it caused a major problem communicationwise with something very important. I'm actually pretty upset about it. The thing still isn't working.
    • CommentAuthorhnl_blues
    • CommentTimeJan 2nd 2009
     
    I was down for a few hours today, too. My test email just went through, so maybe it's working again.
  7.  
    Just an opinion, but I don't think you should ever depend on the Peek or any email device for mission critical communication. Even the blackberry has server side issues at times. At best, the Peek is for casual personal emails. Maybe my expectations are unnaturally low, but I still think email is a second tier communication vehicle.
    • CommentAuthorwoody
    • CommentTimeJan 2nd 2009
     
    I always CC a copy to myself. If mail goes from my Peek, to Peek servers, to Yahoo, to Peek servers, and back to my Peek... All is well

    Woody
  9.  
    I agree that the Peek isn't an entirely reliable system, not do I treat it as such, but the fact that it appears people weren't notified of the problem is, in my opinion, just a bad business practice.

    If there's a service interruption, especially one that may not be immediately noticed by people using your system, people should be notified.
  10.  
    When it comes to international communication, email definitely isn't second-tier. I was on a ten hour round trip drive from southern California to northern, and then back again, and I was sp glad I wouldn't have to worry about finding hotspots with which to stay in contact. But I guess paying twenty dollars a month for email-on-the-go doesn't necessarily mean that you're getting email-on-the-go. Which was frustrating, because trips like this were the exact reason I bought the peek in the first place.

    But seeing as this was a temporary glitch, I guess I can relax a bit more. I just really wish it hadn't happened during the time it did.

    I'm just being grumpy. lol.
    • CommentAuthordan
    • CommentTimeJan 2nd 2009 edited
     
    Hey guys, this is Dan from Peek. I apologize for the inconvenience and even more so for not catching the issue and telling all of you. We do indeed make it a practice to tell our customers anytime we have issues.

    I'm not making excuses, its entirely our fault that we missed this. Unfortunately the error was happening at a frequency low enough that it didn't trigger our alarm system (which has now been adjusted), and many of us were off with the holidays and we weren't performing our full set of daily system health checks and missed this. So I am sincerely sorry for the headaches this may have caused and we have updated our process.

    So thank you to all of you who posted here, because without your posts to the board we would not have noticed this issue for another few hours.
  12.  
    Thanks, Dan. I appreciate hearing back from you. Hope everyone has a great 2009.

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