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Outages: Peek won't get email

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    • CommentAuthorcmcglasson
    • CommentTimeDec 25th 2008 edited
     
    I opened my new peek this morning and set up by email. It worked! I got the email titled "peek set up complete" at 7:55. Two personal email and the Peek emai ltitled "Email address activated" came in at 8:00AM. Since it hasn't received email (5 hours) and I have received email when I check my account online. I even sent a test email but it hasn't come through. It looks like I have signal. I can get to "send/receive" and it looks like it is going through the motions. But nothing comes in. Any suggestions?
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      CommentAuthortmel
    • CommentTimeDec 25th 2008
     
    Hmm, hard to tell without looking at the email address.

    Would you mind shooting us an email at Care@getpeek.com? Once we receieve it, we'll look into it right away!
  3.  
    Yeah, I've been having the same problem with my Peek that I offically activated this morning around the same time myself and just sent care@getpeek.com a message explaining the problem. Hope they get back to me soon...
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      CommentAuthortmel
    • CommentTimeDec 25th 2008
     
    Should have a response very soon, I cleaned out the Inbox!
    • CommentAuthorrpwrs
    • CommentTimeDec 27th 2008
     
    I'm having a similar problem. I activated the Peek on Christmas Day, and immediately received my registration confirmation, as well as some test emails I sent to myself. Since then--nothing, and I can see that I have 7 messages in my computer (yahoo) inbox. Upon re-booting the Peek, the messages appear in my inbox, but this cannot be by design, can it? It would represent a serious flaw and compromised utility of the unit.
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      CommentAuthortmel
    • CommentTimeDec 27th 2008
     
    @rpwrs - It sounds like you might be experiencing some signal issues, where as your Peek says it's connected to the network but it's really not...thus when you power cycle the Peek, it reconnects and downloads your email.

    Try this...Peek Manager > Device Info > SW Ver. If it's 1.04, that would be a known issue with your Peek. If the issue becomes chronic, you may want to give us a call.

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