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Tech Support: Can't use same email address for Pronto and Twitterpeek?

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    Got my twitterPeek in today (thanks, Gabe) and while trying to do the setup, it wouldn't let me use the same email address that I've got configured for my Pronto.
    I had to use my other email address in order to complete setup. Is your CS database keyed on user email address, and won't allow both a Pronto and a twitterPeek
    under that same primary key?
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      CommentAuthortmel
    • CommentTimeNov 16th 2009
     
    The emails share the same spot in our systems.

    If I have tmel@gmail.com registered on my Pronto, and try to use it on my Twitter Peek, it'll say it's in use. Technically it is.

    We have 2 solutions:

    1. (Gmail/Google Apps Specific): Register tmel+1@gmail.com on the Twitter Peek. Gmail will ignore the anything after the + sign, and you'll receive email notifications from us normally. However, our system sees the +1 as a different email address.

    2. Use a different email address! :-)
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    Since gmail also ignores periods, I just reconfigured it to use mr.bill@gmail.com. 8-)
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      CommentAuthortmel
    • CommentTimeNov 16th 2009
     
    That works too!
    • CommentAuthorhdtravel
    • CommentTimeNov 17th 2009
     
    Whew !
    • CommentAuthordarkxsun
    • CommentTimeNov 17th 2009 edited
     
    WEIRD. Tom, I've registered TwitterPeek with one of the email addresses on my Pronto. Just it simply not have to be the same "primary" address?

    Also, @billbradford: This works with Gmail, but NOT Google Apps. Tom's works with Google Apps too.
    • CommentAuthordarkxsun
    • CommentTimeNov 17th 2009 edited
     
    HAHA no I didn't, actually, I made a typo in the address (apparently in the "verify" box too). This address is presumably invalid. Have I missed loads of important emails?

    Edit: In addition, changing the email address on the device to the one I *intended* to set it to works, but I still can't log in to my account with it.

    Edit: Okay, I'm resetting the device to setup again :-/

    Edit: Restarted and again put the same address into my TwitterPeek that my Pronto is using (though not as "Primary") and I was emailed telling me my account changed. I still can't log in to my account. I clicked "forgot PIN" and it emailed me my Pronto PIN. Using this PIN does not work.

    Edit: Okay, giving up self-diagnosing this ;-) I reset again and used a different address that wasn't in use at all on the Pronto, and got another email (account changed) and then requested my PIN with this new address and it said account not found. So... *shrug*

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