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Tech Support: Upgrade was good/can't activate Peek now though

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      CommentAuthorEric
    • CommentTimeNov 6th 2009 edited
     
    As it says, I'm pretty sure my upgrade went flawlessly but now I can't seem to reactivate my Peek so I'm stuck at the welcome screen with the error, "Sorry, We're having trouble adding email account. Give us a call at 877-677-PEEK for help." I've rebooted and tried again about 10 times at least, so I'm stumped now. Of course the office is closed now too so I'm hoping Tom is still on and can hook a guy up.
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      CommentAuthorEric
    • CommentTimeNov 6th 2009
     
    Scratch that... looks like the 11th attempt did it (unless Tom saw this and did something... even if he didn't I'd still take credit if I were him).
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      CommentAuthortmel
    • CommentTimeNov 6th 2009
     
    Yeah, uh. I fixed it?

    What was the exact error message and what type of account were you trying to add?

    Sorry, we're having issues validating your Peek account?
    Unable to communicate with Peek Servers?
    Invalid Username/Password Combo?
    Email account already in use?
    Oops! Sorry, something wrong? (Yes, that is a real error message) haha
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      CommentAuthorEric
    • CommentTimeNov 6th 2009
     
    "Sorry, We're having trouble adding email account. Give us a call at 877-677-PEEK for help." was the exact message... broken English and all. LOL

    Took at least 10 reboots (probably closer to 15) and got the same error each time. Then while I waited for a response from you on here I tried again and messed around on Twitter and looked over and it was finished. So, no clue what got it going the last time.

    Updating my wifes Peek now. Fingers crossed.
    • CommentAuthordarkxsun
    • CommentTimeNov 6th 2009
     
    I thought she canceled hers?

    I hope things go better for you on 1.09.18 :)
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      CommentAuthorEric
    • CommentTimeNov 6th 2009
     
    She did. We are hoping this new one helps us as well.
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      CommentAuthorEric
    • CommentTimeNov 6th 2009
     
    Of course hers reactivated first try within like 20 seconds. LOL
    • CommentAuthordarkxsun
    • CommentTimeNov 6th 2009
     
    haha it had plenty of time to rest up for that moment.
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      CommentAuthorEric
    • CommentTimeNov 6th 2009
     
    LOL, no kidding.
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      CommentAuthoratvk55
    • CommentTimeNov 6th 2009
     
    so her other peek is now your spare for parts.
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      CommentAuthortmel
    • CommentTimeNov 6th 2009 edited
     
    You can blame the broken English on some of our original server code back when we first launched. However, we now use an amazing group of guys over at http://www.webalgorithm.com/ for all of our development needs!

    They're a NYC start up too. :)

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