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Tech Support: Marking as read?

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    • CommentAuthordarkxsun
    • CommentTimeNov 3rd 2009
     
    Is a change in Peek causing it to mark mail from Gmail as read when it accesses them? All of the mail in my Gmail account is getting marked as read after it appears on Peek.
    • CommentAuthorderek
    • CommentTimeNov 3rd 2009
     
    @darkxsun - thanks for the heads up. we've been making a few very minor adjustments to our email servers this evening and have also noticed this as an issue. we're looking into it right now...
    -Derek
    • CommentAuthordarkxsun
    • CommentTimeNov 3rd 2009 edited
     
    Thanks for letting me know. :)

    Unfortunately I've just fallen to the "T-Mobile's dead" syndrome so I won't be seeing anything regarding it for a while ;-)
    • CommentAuthorrich
    • CommentTimeNov 3rd 2009
     
    Yep, me too. Just went to the computer to check my Gmail and everything I had read this evening on the Peek was grayed out/marked as read in my inbox.
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      CommentAuthortmel
    • CommentTimeNov 3rd 2009
     
    Everyone, we will have this fixed in the morning!

    We were trying to improve the performance of a few things by migrating to larger servers, and this was a little bug we encountered. We'll be rolling back the changes shortly!

    In the mean time, you can remove your Gmail account from your Peek if you simply cannot stand having mail marked as read. Just go to Peek Manager > Email Accounts > Click in your wheel to delete the account.
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      CommentAuthorkrauser530
    • CommentTimeNov 3rd 2009
     
    Could this become an option to keep if we choose to enable it? I'm tired of having 500 new messages whenever I login through a browser.
    • CommentAuthordarkxsun
    • CommentTimeNov 3rd 2009
     
    @krauser530 yeah, but if you keep it this way, instead of 500 you'll get 0. A message will never show up as "new" again. This isn't just ones your Peek gets, it's any the Peek server get, meaning you couldn't turn off Peek and start getting messages new again. I think that'd be a pretty bad idea.
    • CommentAuthorcjstuff
    • CommentTimeNov 4th 2009 edited
     
    Any word from an official Peekster as to whether this issue has been resolved? FWIW, all my new gmail messages are still showing up as read, thanks to the ever-vigilant Peek servers.
    • CommentAuthorgabe
    • CommentTimeNov 4th 2009 edited
     
    Peeksters,

    The issue is actually with GMail not with Peek Systems. There are unconfirmed reports throughout the blog and tweetosphere about the issue:

    http://tc50tweets.techcrunch.com/story/252328933/nasty-gmail-bug-erroneously-marks-unread-e-mails-as-read
    • CommentAuthorskipperj
    • CommentTimeNov 4th 2009
     
    This started happening to my wife this morning, and she is not even a Peek customer anymore. We canceled when she got an iPhone.

    All of a sudden, her emails were being marked as read this morning. I checked and her gmail account was being accessed via IMAP from the following IP Addresses: 174.129.167.249 and 72.44.55.177. Both of those are Amazon EC2 IP addresses, and one of them comes up in a search as being related to Peek. Are both of these Peek addresses?

    Does this mean that Peek is still accessing my wife's email, even though we have canceled the service? I had her change her password, so hopefully that won't keep happening.

    Thanks.
    • CommentAuthorjustpeeky
    • CommentTimeNov 4th 2009
     
    Oh that's troublesome.
    • CommentAuthordarkxsun
    • CommentTimeNov 4th 2009
     
    Has anyone having this problem stopped Peek from accessing their account and confirmed the problem stopped / didn't stop? I haven't done so (I've been using Peek all day).
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      CommentAuthortmel
    • CommentTimeNov 4th 2009
     
    @darkxsun - That won't stop the problem. This is an issue with Gmail, not Peek unfortunately!
    • CommentAuthordarkxsun
    • CommentTimeNov 4th 2009
     
    Right, I noticed gabe had said that. I hope you don't blame me for self-verifying since you guys told me both a yes and a no on fault this past day. Not saying I don't trust you guys, so don't be offended, I was just hoping someone could confirm.

    Regardless, this is no longer happening for me, so I guess it is (was?) a Google problem. Gotta be tough for them, having 80 katrillion users, huh? ;-)
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      CommentAuthorJanaKay
    • CommentTimeNov 21st 2009
     
    I've never noticed this with gmail or yahoo, but it happens with my aol email, and always has done so. However, it keeps them in the "new mail" folder on aol, but they are greyed out as if they were read and "kept as new." Not a big deal on my end.

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