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Tech Support: Cannot Add New Email Address

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    On Friday, I deleted all of my email addresses from my wife's Peek. Today (Sunday), I am trying to add her email addresses to the device and it keeps telling me:

    "We can't seem to connect to our network. Try again when you have coverage."

    The connection status is fine until I try to add the email address. Then it changes to a red X. I know the coverage area is fine because it is sitting right next to my Peek, which is receiving messages without any issues.

    Any ideas?

    Thanks,
    John
    • CommentAuthorlxman7
    • CommentTimeNov 1st 2009
     
    John,
    I had something similar happen to me just trying to input my password--I got this exact same error message. When I was able to call Peek Service they informed me my account had been suspended. Their doing, not mine. Never got an explanation but they made it good.
    So, what I'm thinking is they might consider that particular email account inactive/suspended/void/already in use, etc. Or they've suspended your account for some reason.
    I, too, would have a signal, then as soon as I tried to put in my current password I'd get a red X.

    Contacting them on Monday (I think) would be your best bet.

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