Still struggling to get my Peek to work all the time. Even though it shows good coverage on my Peek it just sits there doing nothing when it starts acting up.

My questions of the day are: If I happen to be in a place that doesn't get great data coverage with T-Mobile (like my office at work) and thus my Peek stops receiving or sending if I don't put it in the perfect spot on my desk, should my Peek start working again when I step outside and get great coverage again? The reason I'm asking this is that for the past two days my Peek has stopped working while I'm at my work desk. The weird thing is that stepping outside and getting a great signal again isn't making the emails go in or out. I'm having to reboot the Peek to get it to work again. I have a government Blackberry that has T-Mobile as its provider and while it loses its coverage on occasion at my desk I have never once had to turn it on and off to get it working again. Is this a known limitation of Peek? Is having it out of good data coverage for an extended period of time prevent it from talking to the cell tower when it does have good coverage?

Thanks for letting me know that because I was wondering if I just had really bad luck.

Tmel? Gabe? Any thoughts on this? I think this is exactly the same problem my wife was having with hers that resulted in her going back to her cell phone. If the Peek loses its signal it appears it won't start working again once the signal is reestablished like it should. And this doesn't happen all the time but often enough to become really annoying because you never really know when it has occurred because the Peek shows you with a good signal.

"the particular person at Care didn't seem to know what he was talking about" LOL

Like I said in my first post, I have certain "sweet spots" on my desk at work that allow me to keep a good signal but every now and then I don't think about it and just put my Peek on my desk wherever and sometimes when it loses the signal it works when I reposition it and sometimes it doesn't. It's really a hit and miss type thing as to if I will have to reboot or not. I think the worst part of it is that I never know if I need to reboot until hours later and realize I didn't get a update from Facebook or something (I have mine set to send an hourly update for this very reason). It is pretty annoying.

Not sure that the patch has been said to address anything like this but I guess I can still hope. If it is a fact that they know they have issues talking to the servers after losing signal, I hope they are working on it. Seems like a very bad flaw in the system if this is the case.

waitting for answer : )

Still hoping for some support here... or at least some information on the coverage question.

That is some interesting info krauser. Still hoping to hear something official from Peek too since I'm almost certain this has been my issue all along. Sounds like an update of the software is in order if this is the case. I'd much rather have a red x if I'm not getting a signal than full bars. Actually having a separate icon that means, "hey your Peek has been out of the coverage area for too long and I'm putting my butt to sleep to save your battery" would be better than full bars or the red x. Or if this is something it is doing, personally I would rather have it still look for a signal every so often or at least if I try sending an email (instead of it just sitting there with my emails stuck in the inbox like it does now).

When your Peek enters a poor coverage area, it'll most likely lose signal. When it re-enters a good coverage area it's *supposed* to re-acquire the signal on it's own and pick up right where it left off.

However, as most of you know...thats not always the case. This brings us to 2 possible issues:

1. Hidden Red X Syndrome: Your Peek shows signal, however you're not really connected to anything and you do not receive any email/text. Once you turn your Peek off/on, you properly re-connect to the network and everything works again.

2. Red X Syndrome: Your Peek does not show signal, when in a known good coverage area. At times, it can have issues re-connecting to the network when it is going in/out of coverage frequently. However, upon turning your Peek off/on, you'll get signal back and start to receive email/text again.

The above 2 issues can and will still happen on occasion, and older software versions (1.04 and 1.06 especially) are notorious for signal issues.

Moral of the story: When in doubt, turn your Peek off/on.

And reading through that thread krauser linked above, you guys have known about this issue for awhile and it would appear you haven't tried to fix it (at least there is no obvious mention anywhere that you have). That thread pretty much summed it all up for me and had good points stated throughout it about the need for reliability over battery life. I have only a few days left on my service with my Peek at this time and would love to get an answer on this before I decide to pay more.

I'm on software version 1.09.15 and I experience this pretty frequently (now that I know what is actually happening). It is nice to know that 1.09.18 is better than 1.04, but that doesn't really say if the problem is going to be fixed. Like some folks stated in the above linked thread, I'd rather give up battery life and know that when I have a good signal my messages will go through without me having to turn my Peek on and off. As I've said many times now, when you have no real indication that there is a problem, how do you know to recycle the power to correct the problem? If my Peek says I have a good signal (I guess this would be your "hidden red x syndrome") how am I supposed to know that something is wrong? This is a very serious problem with the reliability of your device and you guys kind of act like it is no big deal.

@Eric and @darkxsun I've only had a hidden red x once since my upgrade to 18, which has been better since I had it happen pretty frequently on 15. See if upgrading helps if you have the ability to. It's definitely something that still happens, but it seems that some progress is being made by the Peek HQ.

it's almost like a catch22.
you need the cable to upgrade, if you want to see if it fixes the problems.

I'm in Albuquerque and there aren't any listed on that site (although I think hdtravel has one and lives here too). I may just say forget it and go back to a cell phone. While I liked the idea behind the Peek the software is pretty buggy, the customer support is really non-existant (turn your Peek on/off is not really customer support), and the price for an unreliable device isn't really worth it. Not to mention I was emailed by a certain someone at Peek and told I would receive additional support via email (and a way to return my wifes Peek for a refund) and neither of those has ever arrived. Haven't decided anything for sure yet, but that is the way I'm leaning right now.

@Eric look here: http://boards.getpeek.com/discussion/1116/upgrade-cable-available-in-albuquerquesanta-fe-nm-area/

@Eric - Email me tmel@getpeek.com so that we can make this right please!

Any updates on this? I swiched peeks recently (long story) and with the newer peek I'm already seeing a lot more hidden x than with the older one. Both are the latest version of the peek.

@Eric - You are right on. Although a somewhat "interesting" gadget the Peek has some real issues. It is definitely a "beta" product in my opinion. It may get there someday if the company can survive financially.