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Tech Support: Can not download my gmail contacts!

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    • CommentAuthorkunfumike
    • CommentTimeOct 14th 2009
     
    Currently I keep just getting an error message when ever I try to download the contacts from either gmail account I have telling me to call peek. My service is working just fine I am getting emails and this is a new lifetime peek, help please! This thing is useless unless I can text to my contacts. I have not tried other email yet that is my next step.
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      CommentAuthortmel
    • CommentTimeOct 14th 2009 edited
     
    We changed how we connect to Gmail to improve the speed/reliability of our connection to them.

    This would be a side affect of doing so, I can't download my Gmail contacts either right now....but expect it to be fixed in the next few days at most!
    • CommentAuthorkunfumike
    • CommentTimeOct 14th 2009
     
    Alright thank you for the response. When exploring other methods of adding contacts I noticed that I could not use the https://webmail.pacific.edu (where my school email is) also was unable to use my account with inbox.com, any explanations?
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      CommentAuthortmel
    • CommentTimeOct 14th 2009
     
    We can only download contacts from Gmail, Live/MSN/Hotmail, Yahoo and AOL.

    You're welcome to create a yahoo account, import your contacts, add it to your Peek, download and then remove the account.
    • CommentAuthorkunfumike
    • CommentTimeOct 14th 2009
     
    I just tried yahoo the email account worked but the contacts did not.
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      CommentAuthortmel
    • CommentTimeOct 15th 2009
     
    @kunfumike - What happened exactly? I was able to download some Yahoo contacts a few minutes ago.
    • CommentAuthorkunfumike
    • CommentTimeOct 15th 2009 edited
     
    I was successful at adding a new yahoo account to my peek (making it my third email account) but when I went to download contacts and selected my yahoo account I got the message "sorry, we can't find any contacts for this account...". Furthermore it now seems that I am not getting email from any of my emails when I was getting them just fine around noon on the 14th (scratch that I just got the welcome email from yahoo sent oct 14 11:19pm received 12:44am oct 15 It was entirely html).
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      CommentAuthortmel
    • CommentTimeOct 15th 2009 edited
     
    @kunfumike - Did you export your contacts from Gmail and import them into the Yahoo account?

    We sometimes have a little bit of activation latency when you add a new account to your Peek, so it might taken an hour or so to catch up.
    • CommentAuthorkunfumike
    • CommentTimeOct 16th 2009
     
    Well I am getting gmail emails with little to no latency now but I can not download the contacts on my yahoo or gmail account they both say that they can not find any contacts on that account. Please post when the contacts should be working.
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      CommentAuthortmel
    • CommentTimeOct 17th 2009
     
    We will be pushing a new server release out on 10/26 I believe which will include a fix for the Gmail Contact download issue. To my knowledge, Yahoo contacts are currently functional.

    This server release will also reduce receiving time with AOL/Yahoo to roughly 3 minutes from the time it hits your Inbox and gets to our mail server.
    • CommentAuthordgoins1
    • CommentTimeOct 18th 2009
     
    @tmel I sent you my cousins imei a few days ago were you able to figure anything out if so dgoins1@gmail.com thanks
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      CommentAuthorkrauser530
    • CommentTimeOct 26th 2009
     
    Its 10/26 today and gmail contact download still isn't working. Anyone know when this will be fixed?
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      CommentAuthorEric
    • CommentTimeOct 26th 2009
     
    On another thread they said another fix would be later this week. Probably goes for this one too.
    • CommentAuthorgabe
    • CommentTimeOct 26th 2009
     
    @karuser530/Eric - the gmail contact fix will go with the "reply" patch which is slated for later this week. We're still testing which is why its delayed. We want to make sure that not only these issues are fixed, but also that everything else is working perfectly.
    • CommentAuthorvalzi
    • CommentTimeOct 27th 2009
     
    Ah, I just emailed peekcare to ask about what to do since I still had issues after the patch, which I had thought had been applied. Is there anywhere we can see when changes occur? Even a list of version numbers for your server would be nice, but a changelog with a newsfeed would be amazing.
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      CommentAuthorkrauser530
    • CommentTimeOct 27th 2009
     
    Yeah some kind of server status feed would be awesome.
    • CommentAuthorvalzi
    • CommentTimeOct 27th 2009
     
    My email (Gmail) has been completely nonfunctional for everything but outgoing mail for me since about October 20th, so I'm a bit frustrated when the fix is supposed to occur but I can't tell that it has not.
    • CommentAuthorvalzi
    • CommentTimeOct 27th 2009
     
    My Gmail just started working, so maybe the patch is out.
    • CommentAuthoredward
    • CommentTimeOct 28th 2009
     
    Gmail send/receive e-mails has been working fine for me. I cannot download my contacts today (10/28/09), as I was previously able several weeks ago.
    • CommentAuthorSergej
    • CommentTimeNov 1st 2009
     
    I'm still not able to sync contacts. I keep getting a "Sorry, we can't find any contacts for that account." message. It's been about three weeks. Any updates as to what's going on or when contacts will be sync-able again?
    • CommentAuthorvalzi
    • CommentTimeNov 2nd 2009
     
    Yeah, no contacts for me either.
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      CommentAuthortmel
    • CommentTimeNov 2nd 2009
     
    We know this is very frustrating for everyone. We have the fix in place, among other things. However, there are other factors involved before we deploy it to everyone.

    In the mean time, you can export your Gmail contacts to a Yahoo account. Add the Yahoo account to your Peek, download the contacts and then remove the Yahoo account.
    • CommentAuthordarkxsun
    • CommentTimeNov 4th 2009
     
    This is the same pending server release that will fix replies (reply-all, and editing reply to: field), correct? Any updated ETA?

    -Bill.
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      CommentAuthortmel
    • CommentTimeNov 4th 2009
     
    @darkxsun - Tonight/Tomorrow morning!
    • CommentAuthordarkxsun
    • CommentTimeNov 4th 2009
     
    Sweet. I miss that "reply all" button (grad school professors love group projects). It's just not the same when you have to press "forward" and then add each member's address.
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      CommentAuthorfoxmajik
    • CommentTimeNov 20th 2009
     
    Note that for Peek to download your contacts, the contacts have to have an email address.

    Peek won't download any contacts that don't have an email address in them:

    http://youtellus.getpeek.com/items/Download_Gmail_contacts_that_only_contain_a_phone_number

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