Not signed in (Sign In)

Outages: sim card activation not working

Bottom of Page

1 to 12 of 12

  1.  
  1.  
    i setup my peek on the web and entered all my info. when i turn on my peek, it goes to the welcome screen and asks me for my first name, last name, email address and password. i put all of this in and click submit. "oops! were having trouble communicating with the peek servers. Try again or call us blah blah blah" i DONT have a red x next to the battery. what do i do?!
    • CommentAuthorrayray2012
    • CommentTimeJun 22nd 2009
     
    Should only take a few hours to resolve. If you call customer care, they can tell you what the status of the sim activation is.
    •  
      CommentAuthortmel
    • CommentTimeJun 22nd 2009
     
    Yup, small issue with new Peek activations. The issue has been escalated directly to our network provider and we will have this fixed asap!

    If you're being affected by it, let us know as in some cases the activation request was not sent at all and we will need to manually do that. However, if your SIM is pending activation, you're gravy.
  4.  
    @rayray2012 i hope its not too long, its been about 12 hrs now. they told me tht there were some issues with their "network provider" aka t-mobile. maybe im just impatient because the last cell phone company i had (boost mobile) screwed me over big time due to "outages" and network issues.
    •  
      CommentAuthortmel
    • CommentTimeJun 22nd 2009
     
    @napoleon3665 - We're not a cell phone company! ;-)
  6.  
    well i had to think of something to compare it to. there arent any other companies out there like peek. i figured a cell phone company is the closest thing in comparison.
    •  
      CommentAuthortmel
    • CommentTimeJun 22nd 2009
     
    @napoleon3665 - To some extent yes, but cell phone companies are big evil corporations! You email our CEO, you get a response, you email a big companies CEO...good luck! :-P
    •  
      CommentAuthordalbaech
    • CommentTimeJun 22nd 2009
     
    @Tom, I only have had one problem so far. I had to return one device because the SIM was "messed up". It wasn't communicating at all to the servers... However, I should have just contacted you instead of going through the return/exchange.

    I've had no problems yet since then. Plus, you guys have been very helpful in answering all of my questions and assisting me.

    Your company definitely has a new fan. :P
    • CommentAuthorn7ekg
    • CommentTimeJun 22nd 2009
     
    @Tom So, who do I send my resume to? ;)
    • CommentAuthorDavid
    • CommentTimeJun 22nd 2009
     
    Hi everybody--we were working with our network provider all day and everything seems to be back up and running. If you weren't able to earlier, please try registering your Peek again.

    If you're still having problems, just let us know ASAP. Thanks for your patience as we worked through this hiccup.
  11.  
    my peek is up and running. being a new user, i wish i knew about the different kinds of models though. i didnt know there was a regular and a pronto. now im thinking about returning my original and getting a pronto.
    •  
      CommentAuthortmel
    • CommentTimeJun 22nd 2009
     
    @napoleon3665 - Most likely no reason for that at all!

    Go to Peek Manager > Device Info > SW Version > If it's 1.08.11 and below, you can get a free upgrade to Pronto!

    If it's 1.09.15 with Classic as your Device Type, the upgrade fee is $40, however no software reflash is required.

1 to 12 of 12

  1.