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Tech Support: Tom, can you help me again?

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    I know I called earlier, but I don't feel like calling again... Basically I can recieve one or two emails then it loses signal. I have to turn it off then back on and it gets another signal, but if I recieve another message it does the same thing. I am a bit worried by that, I was wondering whether you think it might be the hardware or what?
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      CommentAuthortmel
    • CommentTimeJun 8th 2009
     
    Highly doubt it's hardware.

    Going to be 1 of 2 things.

    1. Your Peek is running an older software version, as you purchased it at Target. Thus, it could have some network stability issues. You can send your Peek in for a free upgrade to Pronto to fix this!

    2. Poor coverage in your area could be coming into play, you can check here: http://www.t-mobile.com/coverage/pcc.aspx
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    OK, I saw the coverage the other day, and that doesn't seem to be the problem. I was sitting in a parking lot, I got a full blown signa and I recieved an email, then it lost signal for more than 20 minutes. I restarted it to see if that would help and it did. As far as the upgrade, I would probably just purchase the cord seeing as I am a major geek and great with computers in general.

    I may send it in the first time then buy the cord. How long does it take to send it and get it back(averaged)? If I can have it back by friday that would be great.

    Out of curiosity, what upgrades are you guys currently working on for it and how long do you think till it's done? If it's not that long, I may just wait to have you guys upgrade and upgrade it to the next one.

    BTW: Thanks for the quick responses. Your like super fast at responding lol(and very helpful)
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      CommentAuthortmel
    • CommentTimeJun 8th 2009
     
    Depends on your shipping method. Typically, we send your Peek back out the same day we receive it, USPS Priority Mail 2-3 days.

    1.09.15 has only been officially out since 4/13/09, we haven't started any public beta testing of a new software version yet, so nothing on the horizon for it really.

    Currently, we're more focused on the back-end systems that run Peek, to make everything more fast/stable.

    I'd probably just purchase the cable if I were you, the upgrade process is pretty easy...if everything decides to play nice. :-)
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    ummm that's weird... I looked @ my SW Version and it is updated... idk like ummm why it was already upgraded. but I have the version you said. Does that mean I have the pronto?

    Also, does that mean I get the pronto features like the 5 email addresses?
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      CommentAuthortmel
    • CommentTimeJun 8th 2009
     
    Check your device type, you most likely have a Peek Classic, which is 2 email accounts and no texting.

    However, you can upgrade your Peek Classic to Peek Pronto via a 30 dollar upgrade fee at http://boutiqe.getpeek.com

    The fee is 30 dollars, you just fill out the order, and you're done. No shipping, no cable!
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    I thought the Peek Pronto was the name of the software update... now I am confused lol... so it would cost me 30 bucks to add 3 email addresses? Is there anything else you get when you upgrade to the Pronto? Because I have texting through my cell, so I don't really need that feature lol
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      CommentAuthortmel
    • CommentTimeJun 8th 2009
     
    Peek Classic is the same software version as Peek Pronto.
    • CommentAuthorpambudgie
    • CommentTimeJun 9th 2009
     
    @Nintendowiiboy - to your question of the delta between 1.09 "Classic" vs 1.09 "Pronto"... look at the 1.09 sections of the first post in this thread:

    http://boards.getpeek.com/discussion/439/peek-shortcuts-database-updated-41609/#Item_15

    The ability to look at certain attachments is one piece of functionality that stands out, aside from the # of email addresses and texting.

    Cheers!
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    OK-let me see if I have this straight. I just sent in my non functioing peek because it would not log into the system. I was advised that I needed an upgrade. Will this upgrade make the device a Peek Pronto with 5 emails and all the other bells/whistles or will it just fix the functionality issue? I ask this because I just blew money to overnight ship the thing the NYC and if all I am getting back is the same Peek with a little tweaking I would not have bothered.

    It seems that there must be an easier way to handle a firmware update-perhaps throught he TMobile system rather than shipping the thing in. Why are the older, nearly defunct and apparently defective Peeks still on the market? Shouldn't they have been pulled, updated, and rebranded? I for one expected to purchase something that would work without a lot of customer service assistance. All was going fine for a month or so and then bam-boat anchor (albeit a small boat anchor). I do hope the update works given all the trouble involved. If not its back to Blackberry. Yes its more costly but it never left me "by the side of the road". Since I use the Peek for business, uptime and swift messaging are big deals.
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      CommentAuthorTGWM
    • CommentTimeJun 24th 2009
     
    I ordered the update on June 21st and have yet to get my update. I've talked to the people at peek SEVERAL times. Still waiting. I do not know what is going on with this.
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      CommentAuthortmel
    • CommentTimeJun 24th 2009 edited
     
    @TGWM - Have no fear! Just email us Care@getpeek.com and we will be sure to get you a status update ASAP!

    Better yet, you can also email Boutique@getpeek.com for any issues related to our boutique website, those go directly to our team in NY where everything is handled!

    However, you may not receive a response until the morning.
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      CommentAuthorTGWM
    • CommentTimeJun 25th 2009
     
    Well, nothing yet. It is noon here. I sent an e-mail to Boutique@getpeek.com last night.
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      CommentAuthorTGWM
    • CommentTimeJun 25th 2009
     
    Still nothing... 2:24pm & I just got off the phone with someone at Peek and they sent off another personal e-mail to the people in NY.
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      CommentAuthorTGWM
    • CommentTimeJun 25th 2009
     
    As another day goes by w/out an update or a reason why. No contact bak from anyone. The only contact is when I call them!
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      CommentAuthortmel
    • CommentTimeJun 25th 2009
     
    @TGWM - I apologize for the lengthy delay in processing your upgrade request. However, it seems that we had a minor broken link in the chain somewhere.

    Good news is, all you should have to do is the following: Go to Peek Manager > Email Accounts > Click in your wheel to delete/readd the account. Upon doing so, our server will send your Peek down the Pronto feature set.

    Once again, I am sorry that this took so long to complete for you....definitely not normal!
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      CommentAuthorTGWM
    • CommentTimeJun 25th 2009
     
    Yeah... That worked, BIG THANKS!!!

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